Resceduling
I have booked tickets for the wrong date or time. What should I do?
You can reschedule your tickets yourself to a different date and/or time up to one hour before your scheduled start time. You can do this via the rescheduling webpage or by using the rescheduling link in your confirmation email.
I have a ticket with a specific start time. Can I arrive earlier or later than my selected time?
If you unexpectedly arrive later than your scheduled start time, your ticket will remain valid, but you may have to wait until availability allows you to enter. You do not need to call or email us. It is not possible to arrive earlier than your selected start time.
Cancellations
I want to cancel my ticket. Will I get a refund?
We do not offer refunds for tickets that have already been purchased. However, you can reschedule your ticket up to one hour before your selected start time. For more information, please read our rescheduling and refund policy.
Online tickets are mandatory
Can I visit Kunsthal without booking a ticket online in advance?
Booking an online ticket with a specific start time in advance is mandatory for everyone, including visitors eligible for free admission, young visitors, and Museum Card holders.
I have a Museum Card, Rotterdampas, VriendenLoterij VIP Card, or another discount card. Do I still need to reserve an online ticket?
Yes. Even if you have a discount card, you must book an online ticket with a specific start time in advance.
Start time
Does my ticket with a specific start time also have an end time? How long can I stay??
You are welcome to enter Kunsthal from your selected start time and stay until closing time. From Tuesday to Sunday, Kunsthal closes at 17:00 hrs.
My ticket states a start time. What is the latest time I can arrive?
You can enter from the start time printed on your ticket. You may arrive up to 30 minutes after your scheduled start time. If you unexpectedly arrive later than your start time, your ticket will remain valid, although you may have to wait until availability allows you to enter. You do not need to call or email us. It is not possible to arrive earlier than your selected start time.
My preferred start time is fully booked. What can I do?
We recommend choosing a different visit date or start time. Morning slots and slots towards the end of the afternoon generally have more availability.
Booking tickets
Is my ticket valid for all exhibitions?
Your online ticket is valid for all exhibitions on display on the day of your visit.
Can I order tickets by telephone?
It is not possible to purchase admission tickets by telephone. You can book tickets online at kunsthal.nl/tickets. If you need assistance, please email tickets@kunsthal.nl.
E-Ticket not received
Check your spam or junk folder first. If your ticket is not there, please contact tickets@kunsthal.nl. We will assist you during office hours.
Discount codes
If you have received a discount code from one of our partners or from Kunsthal, you can also book your discounted ticket online. Enter the discount code at step 3 of the booking process. Discount codes are only valid for the standard adult ticket price of €20.
Do you have any other questions?
If you cannot find the answer to your question here, please contact us via the contact form.